Contact Us
Got a question about a sweepstakes casino, spotted something that needs updating, or just want to tell us we missed a promotion? This page explains what we can help with and the best way to reach us.
What We Can Help With
Social Casino is an independent research and comparison site covering sweepstakes and social casinos in the US. We can help with questions like:
- Corrections to the details on a listed site, such as an eligible-state list, welcome offer, or redemption terms that have changed
- Suggestions for a new sweepstakes casino we haven't covered yet
- General questions about how the Gold Coins and Sweepstakes Coins model works
- Feedback on the site itself, including anything that's confusing, out of date, or broken
- Press or partnership enquiries
What We Can't Help With
We're not affiliated with any of the operators we review, and we don't hold or process anyone's funds, account, or personal data on their behalf. That means we're not able to help directly with:
- Verifying your identity or unlocking an account with an operator
- Processing a Sweepstakes Coins redemption or chasing a payout
- Cancelling a subscription or resolving a billing dispute with a specific casino
- Legal advice on whether a particular site is available or permitted in your state
For any of the above, contact the operator directly through the support channel listed on their own site — usually a help centre, live chat, or an email address in your account settings or welcome email. Operators are best placed to verify your identity and resolve account-specific issues quickly.
Before You Write In
A lot of common questions are already answered elsewhere on the site, which may save you a wait:
- Curious how we choose and rank the operators shown here? See our About Us page for how the site works and how we're funded.
- Concerned about time or spending on these platforms? Our Responsible Gambling page covers tools and resources worth knowing about.
- Want the fine print on how we present offers and ratings? Check the Terms and Conditions page.
A Note on Sweepstakes Casinos and Legal Questions
We often hear from readers asking whether a sweepstakes casino is legal for them to use. Availability varies by state, and some jurisdictions restrict or prohibit sweepstakes casino models entirely — operators themselves decide which states they serve, and this can change without notice. We can point you toward an operator's published state eligibility list, but we're not able to give a legal opinion on your specific situation. If you're unsure, the operator's own terms and conditions, or your state's consumer protection or gaming authority, are the right places to check.
Response Times
We're a small editorial team, so replies aren't instant, but we do read everything that comes in. Enquiries about factual errors or outdated offer details tend to get priority, since those affect what other readers see. If your message is time-sensitive — for example, a redemption issue with an active account — please contact the operator directly rather than waiting on us, since we have no access to account systems.
What to Include in Your Message
To help us respond usefully the first time, it's worth including:
- The name of the sweepstakes casino your question relates to, if applicable
- What you saw on our page versus what you believe is accurate, if you're flagging a correction
- Your general location (state is enough) if the question is about availability
- Whether you're reaching out as a reader, a press contact, or on behalf of an operator
We don't need account numbers, ID documents, or payment details for anything we handle, and we'd ask that you never send those to us — that kind of information belongs only with the operator you're playing on.